Shared Services & Process Improvement for Higher Education, Healthcare & Government 2015

November 16 - 18, 2015

Washington. D.C.

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Download the Agenda

Sponsorship Opportunity

Shared Services & Process Improvement for Higher Education and Government 2015

Based upon higher education and government agencies’ need to be competitive in the marketplace, are in the process of implementing or expanding a shared services model for their back-office finance, IT, HR, and procurement processing needs. By adopting a shared services model, back-office operations can be streamlined and operational costs can be reduced. Additional benefits include, yet are not limited to: increased transparency, accountability, and efficiency within the shared services department, which in-turn produces positive financial and productivity rewards to an organization.

IQPC’s 8th Shared Services & Process Improvement for Higher Education and Government summit is designed to address the challenges, identify the opportunities, and provide perspective on the implementation and expansion solutions within the public sector, so that higher education establishments and both local and federal government agencies can be more competitive in today’s highly competitive, cost-sensitive, process-efficiency-driven marketplace.

Top Benefits of Attending:

  • Learn how to develop, implement, and monitor a successful plan to start up, stabilize, improve, and/or expand a cost-effective and efficient shared services program for your higher education or government establishment at our industry-specific Focus Days for Higher Ed and Government
  • Examine a variety of model structures, practice methods, resources, technologies, and partnership collaborations to jump start your proposed shared services, and/or enhance your existing shared services business
  • Explore and evaluate a variety of federal that can streamline and reduce your IT operations; and in-turn enable your agency to focus more closely on its core missions
  • Dive into topics vital to your continued success such as: Developments & Trends in Effective Buy-Ins; Partnership Collaborations; Inter-Department Communications, Interoperability, and Transparency & Accountability; LEAN Six Sigma; Cloud-Computing; Talent Management; and much more

By attending this valuable conference, you will stay up-to-date with the current and future trends in the industry; and in-turn you will be able to better plan, implement, monitor, and analyze the most cost-effective and efficient programs for your shared services initiatives. Our Focus Days, workshops, practitioner-only case studies, roundtables and workshops are on the cutting edge of what the Public Sector is thinking about in this space. Don’t miss out on this once-a-year opportunity!

SSON members save an EXTRA 10% on advertised prices! Not yet a member? Find out more about SSON membership packages.


Sponsors & Exhibitors
Media Partners

  • 10 Obstacles to Public Sector Shared Services and How to Overcome Them10 Obstacles to Public Sector Shared Services and How to Overcome Them

    If you think that shared services problems are basically the same across industries – meaning you have demanding clients to serve, you need to drive down transactional costs, and you struggle to bring services into scope as clients put up a fight – you’re partly right, but, in the case of Public Sector Shared Services – you’re also terribly wrong. Here are 10 suggestions on how to chip away at the biggest Government & Higher Education obstacles.

  • Meet Our Speakers from Emory, DHHS and NASAMeet Our Speakers from Emory, DHHS and NASA
    Three speakers share their unique perspectives:
    • Paul Bartley, Director of Shared Services and Deputy Assistant Secretary at the Department of Health & Human Services, discusses new technologies.
    • Kathleen Bienkowski, AVP of Research Administration at Emory University, discusses metrics that matter.
    • Ken Newton, Director of Service Delivery, NASA Shared Services Center, discusses dealing with transition.

  • Choosing the Right Metrics to Ensure Service ExcellenceChoosing the Right Metrics to Ensure Service Excellence
    Ken Newton, Director of Service Delivery, NASA, shared this presentation about using metrics to drive accountability and increase transparency. Ken goes into great detail about NASA's performance management strategies and shares specific shared services case studies.