Shared Services & Process Improvement for Higher Education, Healthcare & Government 2014

November 17 - 19, 2014

Westin San Diego, San Diego, California


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Download the Agenda

Download the Agenda

Sponsorship Opportunity

Shared Services and Process Improvement for Higher Education & Government 2014

It’s an exciting time for shared services in government and higher education. As the needs and demands of the public evolve, so must the organizations they depend on to educate and protect them. Increasingly, public sector leaders are turning towards shared services, as well as other innovative process improvement strategies, to not only boost efficiency and value-add of back-office functions, but to enable responsiveness, accountability and effectiveness throughout the entire organization.

Built for and by senior level shared services and administrative leaders from the public sector, the Shared Services & Process Improvement for Higher Education & Government event offers a unique, in-depth and collaborative learning experience to equip participants with the knowledge and skills they need to optimize support services and enable the reallocation of resources back to their organization’s core mission.

Who Attended Last YearSee Who Attended Last Year
The event brings together cross-functional shared services professionals from leading universities and national and local government agencies. Download last year's attendee list to get a sense of who you'll be able to network with and shared best practices with at the event.

Benefits of Attending

  • Engage with industry peers during our pre-conference Higher Education and Government Focus Days and discover how organizations similar to yours have successfully set up, optimized and expanded shared services initiatives despite even extreme internal resistance, budgetary constraints and institutional complexity
  • Get introduced to next generation solutions and innovative strategies to engage customers, drive accountability and more effectively manage the performance of shared services and admin employees
  • Hear real-world, action-oriented perspectives on how to effectively navigate the speed, uncertainty, and complexity of change with systematic and relationship-focused change management strategies
  • Learn from the experiences of other and exchange proven solutions for maximizing customer satisfaction and employee engagement in our small group discussions broken out by industry and maturity

SSON members save an EXTRA 10% on advertised prices! Not yet a member? Find out more about SSON membership packages.


 Paul Bartley
Paul Bartley
Director of Shared Services and Deputy Assistant Secretary
U.S. Department of Health and Human Services
 Ken Newton
Ken Newton
Director, Service Delivery
 Sasi Pillay
Sasi Pillay
University of Wisconsin System
Laura Stetson
Director of Shared Services
The State University of New York

Sponsors & Exhibitors
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