Welcome to Shared Services Higher Education Charlotte

Are you in the higher education sector and knee-deep in your shared services journey – or looking to jump into the deep end? Then this is the event for you. Our event will address your most pressing concerns as you plan, implement or optimize your shared services organization. Our goal is to help you be more competitive in today's highly cost-sensitive, process-efficiency-driven marketplace!

Topics Will Include:

  • Strategies to develop, implement, and monitor a successful plan to start up, stabilize, improve, and/or expand a cost-effective and efficient shared services program for your higher education institution
  • Crafting A Shared Services Identity
  • Designing a Customer Experience in Shared Services
  • Change Management and Emotional Quotient (EQ)
  • Instituting a Continuous Improvement Culture
  • Explore Various Shared Services Model & How to Determine What is Best for Your University
  • How to Establish & Maintain Effective Collaboration Between Various Departments and Their Customers
  • Talent Management

Whether you’re just starting out or taking your SSO to the next level, you’ll walk away with a wealth of real-world insight that will enable you to meet your SSO program initiatives.

Key Focus Areas for 2018


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Industry Thought Leaders

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Benefits of Attending

Engage with industry peers and discover how organizations similar to yours have successfully set up, optimized and expanded shared services initiatives despite even extreme internal resistance, budgetary constraints and institutional complexity.

Hear real-world, action-oriented perspectives on how to effectively navigate the speed, uncertainty, and complexity of change with systematic and relationship-focused change management strategies.

Get introduced to next generation solutions and innovative strategies to engage customers, drive accountability and more effectively manage the performance of shared services and admin employees.

Learn from the experiences of other and exchange proven solutions for maximizing customer satisfaction and employee engagement in our small group discussions broken out by maturity.

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