Welcome to the 9th Shared Services and Process Improvement for Higher Education and Government

The largest, most successful event for shared services professionals working in the public sector grew exponentially in 2015! The event saw its attendance surge to 150 executives as we moved our event back to the East Coast for the first time in years. Not ones to mess with success, we are thrilled to return to the DC area in 2016 and continue addressing the challenges, identifying the opportunities, and providing perspective on the implementation and expansion solutions within the public sector. Our goal is to help higher education establishments and both local and federal government agencies to be more competitive in today's highly cost-sensitive, process-efficiency-driven marketplace!

Highlights of 2015 include:

50 leading speakers from US departments like Commerce, Agriculture, Veterans’ Affairs and Health & Human Services and Institutes for Higher Learning like Brown University, North Carolina State University and the University of Michigan

A keynote by David Mader, Controller and Acting Deputy Director for Management at the White House Office of Management and Budget

Roundtables Focused on Customer Experience to increase customer satisfaction and drive adoption

Sessions driven by some of the leading consultants and advisors in the space including Deloitte, Accenture, and Booz Allen Hamilton

A full focus day for each sector to allow for dedicated networking time within your specific industry

Key Focus Areas for 2016


Ensuring Compliance


Standardizing Policies and Procedures




Onboarding Center Staff


Chargeback Models


Measuring Quality


Governance Models


Shifting Focus from Cost Savings to Value Enhancement

Featured Speakers

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Benefits of Attending

Engage with industry peers during our pre-conference Higher Education and Government Focus Days and discover how organizations similar to yours have successfully set up, optimized and expanded shared services initiatives despite even extreme internal resistance, budgetary constraints and institutional complexity.

Get introduced to next generation solutions and innovative strategies to engage customers, drive accountability and more effectively manage the performance of shared services and admin employees.

Hear real-world, action-oriented perspectives on how to effectively navigate the speed, uncertainty, and complexity of change with systematic and relationship-focused change management strategies.

Learn from the experiences of other and exchange proven solutions for maximizing customer satisfaction and employee engagement in our small group discussions broken out by industry and maturity.

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