Welcome to Shared Services and Process Improvement for Higher Education and Government’s 10th Anniversary!

Welcome to Shared Services and Process Improvement for Higher Education and Government’s 10th Anniversary!

Are you in the public sector and are knee-deep in a shared services journey – or looking to jump into the deep end? Then this is the event for you. If you’re a higher learning institution, a federal or state government, or a non-profit, our event will address your most pressing concerns as you plan, implement or optimize your shared services organization. Our goal is to help you be more competitive in today's highly cost-sensitive, process-efficiency-driven marketplace!

90%+ of our attendees surveyed expressed satisfaction and a desire to return!

Highlights of 2016 Included:

Keynote presentations from Beth Angerman, the Acting Executive Director, USSM OGP, General Services Administration and Stig Lanesskog, Chief Executive Officer of Claremont University

Roundtables Focused on Customer Experience to increase customer satisfaction and drive adoption

Focus days devoted to Higher Education and Government with deep dives into the various shared services models, the institutionalization of shared services in the federal government, and process innovation in finance, IT, grants administration and procurement.

Key Focus Areas for 2017


Incentivizing Innovation


Data Analytics


Making the “Right” Business Case


Slow Roll Strategy vs. Big Bang


Performance Metrics and Dashboards


Intelligent Automation and its Place in the Public Sector

Benefits of Attending

Engage with industry peers during our pre-conference Higher Education and Government Focus Days and discover how organizations similar to yours have successfully set up, optimized and expanded shared services initiatives despite even extreme internal resistance, budgetary constraints and institutional complexity.

Get introduced to next generation solutions and innovative strategies to engage customers, drive accountability and more effectively manage the performance of shared services and admin employees.

Hear real-world, action-oriented perspectives on how to effectively navigate the speed, uncertainty, and complexity of change with systematic and relationship-focused change management strategies.

Learn from the experiences of other and exchange proven solutions for maximizing customer satisfaction and employee engagement in our small group discussions broken out by industry and maturity.

Hear What Others Are Saying

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