November 29 - December 1, 2017|
Hyatt Regency Crystal City

Main Conference Day 2: December 1

7:30 am - 9:15 am WORKSHOP B: Re-Engineering Your Customer Satisfaction Assessment Methodologies

9:30 am - 10:15 am PANEL: "Pivot" Like a Startup—How to Adjust, Adapt, and Aligh Your SS at Each Stage of Your Journey

10:15 am - 11:00 am PANEL: When and How to Expand Your Horizons—Tips 'n' Tricks for Successful Scaling of Service Delivery

11:30 am - 12:30 pm CLINIC C: Key Components of a Customer-Centric Shared Services Experience

1:30 pm - 2:15 pm PANEL: Strategies to Transform Your SSO Into a Knowledge Community of Subject Matter Experts

2:15 pm - 3:15 pm CLINIC D: Lean and Six Sigma Methodologies Applied to Shared Services

3:15 pm - 4:00 pm Closing Town Hall