Live Chat Software
November 28 - 30, 2018
Sheraton Charlotte, Charlotte, NC

Main Day 1, Thursday, November 29, 2018

7:45 am - 8:15 am Registration & Networking Breakfast

8:15 am - 8:30 am Chairperson’s Welcome & Opening Remarks

8:30 am - 9:15 am KEYNOTE SESSION: PRUNING FOR GROWTH: REFOCUSING INSTITUTIONAL RESOURCES

Dr. M. Christopher Brown II, Ph.D. - President, Kentucky State University
img

Dr. M. Christopher Brown II, Ph.D.

President
Kentucky State University

9:15 am - 10:00 am CRAFTING A SHARED SERVICES IDENTITY

Pam Gabel - Executive Director, Shared Services Center, University of Michigan
img

Pam Gabel

Executive Director, Shared Services Center
University of Michigan

10:00 am - 10:45 am INNOVATION ZONE AND REFRESHMENT BREAK

10:45 am - 11:30 am Establish a Compelling Vision for Your Shared Services Success

Lee Smith - Associate Vice President, Performance Improvements & Business Analytics, University of Louisville
img

Lee Smith

Associate Vice President, Performance Improvements & Business Analytics
University of Louisville

11:30 am - 1:00 pm INTERACTIVE DISCUSSION GROUP (IDGS) – YOU PICK 2

11:30 am - 1:00 pm SLAS: EVALUATING THE GOOD, THE BAD, AND THE UGLY

Melissa Long Shuter - Executive Director of Business Operations, University of Louisville
img

Melissa Long Shuter

Executive Director of Business Operations
University of Louisville

11:30 am - 1:00 pm NAVIGATING LEADERSHIP CHANGES: HOW DO YOU EFFECTIVELY COMMUNICATE SHARED SERVICES ROI TO NEW MANAGEMENT

Kimberly Maune - Assistant Dean of Research Administration and Finance, Rollins School of Public Health & Sr. Director, School of Nursing, Emory University
img

Kimberly Maune

Assistant Dean of Research Administration and Finance, Rollins School of Public Health & Sr. Director, School of Nursing
Emory University

11:30 am - 1:00 pm STRATEGIES TO HANDLE CHANGE MANAGEMENT MISHAP

Stephanie Avallone - Director, Services & Quality Management, Yale University
img

Stephanie Avallone

Director, Services & Quality Management
Yale University

11:30 am - 1:00 pm SHARED SERVICES OPTIMIZATION: PERSONALIZATION VS. STANDARDIZATION

Whitney Pugh - Executive Director of Budget & Planning, Utah State University
img

Whitney Pugh

Executive Director of Budget & Planning
Utah State University

1:00 pm - 2:00 pm FIND YOUR FLOCK NETWORKING LUNCH & LEARN

2:00 pm - 2:45 pm CASE STUDY: HOW DUQUESNE UNIVERSITY SUCCESSFULLY IMPLEMENT A LIFT & SHIFT SHARED SERVICES MODEL

Chase Loper - Director Shared Services, Duquesne University
img

Chase Loper

Director Shared Services
Duquesne University

2:45 pm - 3:30 pm THE SECRET SAUCE FOR SUCCESSFUL SHARED SERVICE UNITS

Dr. Stephanie Brown - V.P. Enrollment & Student Services, Nova Southeastern University
img

Dr. Stephanie Brown

V.P. Enrollment & Student Services
Nova Southeastern University

3:30 pm - 4:00 pm Afternoon Refreshment Break

4:00 pm - 4:45 pm LEVERAGING KPIS AND SLAS TO DRIVE BUSINESS GROWTH AND OPERATIONAL EXCELLENCE

Stephanie Avallone - Director, Services & Quality Management, Yale University
img

Stephanie Avallone

Director, Services & Quality Management
Yale University

img

Pat Kuester, MPA

Director, Education, Social & Biobehavioral (ESB) Shared Service Center
University of Kansas

img

Karla Williams

Director, College and Professional Schools Shared Service Center
University of Kansas

5:30 pm - 6:30 pm END OF DAY 1—NETWORKING COCKTAIL RECEPTION