Additional Content

Higher Education Shared Services Brand Development Roadmap

Higher Education Shared Services Brand Development Roadmap

This infographic, with contributions from professionals at the University System of New Hampshire, Utah State University, and the University of Iowa, explains how to develop a clear shared services brand for your higher education institution.

How are Shared Services Helping Institutes of Higher Education Meet the Needs of Faculty and Students?

How are Shared Services Helping Institutes of Higher Education Meet the Needs of Faculty and Students?

An analysis on how academic institutions implement shared services to better support faculty and students. This piece discusses the challenge and benefits of overcoming resistance, and explains how quality service directly impacts overall efficiency. It also covers on and off campus integration of SSOs, and the impact culture, tech, and leadership can have on the successes and/or failures of bringing shared services to higher education institutes.

Case Study: Cross-Campus v. Single Campus Shared Services

Case Study: Cross-Campus v. Single Campus Shared Services

Ronn Kolbash, JD (Associate Vice President for Shared Services) from the University of Chicago and Amy Schwartz, EdD (Associate Vice Chancellor, Partnerships & Shared Services Initiatives) from the University System of New Hampshire present a case study on cross campus v. single campus shared services.

Chazey Partners: Developing a Sound, Persuasive, Evidence-Driven Business Case for Your Shared Services Start Up and Continued Success

Chazey Partners: Developing a Sound, Persuasive, Evidence-Driven Business Case for Your Shared Services Start Up and Continued Success

Chazey Partners presents on how to develop a strong business case for your SS start up, as well as how to maintain its success.

Print as a Shared Service

Print as a Shared Service

Dale McIntyre, from the Shared Services in Higher Education Event, discusses print as a Shared Service.

From Frenemies to Fraternity: How to Convert Faculty into Strategic Partners

From Frenemies to Fraternity: How to Convert Faculty into Strategic Partners

Evelyn Hidalgo, Assoc. Dean, Academic & Education Administration and Adriana Long, Strategic and Operations Manager of UC San Diego discuss how faculty can be the best asset for efficiency.

University Shared Services

University Shared Services

Debby Zumbach (Vice President and Director, Purchasing and Business Services) at the University of Iowa explains how Shared Services can increase efficiency in real time.

ConnectionPoint: providing service, creating experiences, building relationships

ConnectionPoint: providing service, creating experiences, building relationships

Jae-Anne Peace from the University of Saskatchewan's presentation at the April, 2018 Shared Services in Higher Education Event.

PEOPLE-FIRST SHARED SERVICES: CULTURE, DESIGN, DELIVERY, & IMPROVEMENT

PEOPLE-FIRST SHARED SERVICES: CULTURE, DESIGN, DELIVERY, & IMPROVEMENT

A workshop presentation on the importance of taking a people-first approach to designing, launching, successfully running, and improving upon shared services.

An RPA Journey

An RPA Journey

RPA is becoming an increasingly integral asset to SSO's; Pam Gabel, Executive Director of the Shared Services Center at the University of Michigan, breaks down its importance.


Let’s Solve the Talent Recruitment & Retention Riddle

Let’s Solve the Talent Recruitment & Retention Riddle

Sarah Peri, Director of Operations & Outreach at Brown University, explains how to keep your employees satisfied and engaged with internal v. external recruitment strategies, incentivizing beyond compensation, the FISH philosophy, and more!

Why Shared Business Services in Higher Learning?

Why Shared Business Services in Higher Learning?

A view from the top, from the UNC School of Medicine.

Utah State University: Business Services

Utah State University: Business Services

An administrative redesign at Utah State University brought about significant changes for the institution and its processes as a whole. The changed culture, increased expertise, and improved controls were just a few benefits brought about by this evolutionary move.