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Registration Form

Registration Form

Speed up your attendance! Complete this registration form and email to Ted.Gregory@iqpc.com for easy registering.

Registration Packet

Registration Packet

Check out all of the information you need for this year's summit in one simple packet!  Download it here!

Insights from our Past Presenters

Insights from our Past Presenters

Download our Insights from our Past Presenters!  The experts who spoke at the previous Shared Services & Process Improvement for Higher Education and Government Summit had a wealth of insight to offer. Read what they had to say!

Shared Services in Higher Education an interview with Tom Andriola

Shared Services in Higher Education an interview with Tom Andriola

Although Tom Andriola is the University of California's Chief Information Officer and Vice President responsible for all aspects of technology at the university, his experts spans the private sector as well. In this exclusive interview, Andriola describes the ways the two sectors can learn from each other while also sharing what he do differently if he had the chances to start the journey again.  

Yale University's strategy for successful faculty buy-in - an interview with Stephanie Avallone

Yale University's strategy for successful faculty buy-in - an interview with Stephanie Avallone

Despite government-initiated proposals to improve affordability and accessibility of higher education, many institutions struggle to upend deeply rooted processes that prevent cost savings and efficiency. Stephanie speaks to this issue in this informative interview!

Pam Gabel discusses "People over Processes is Key to Shared Services' Success" in this Q & A

Pam Gabel discusses "People over Processes is Key to Shared Services' Success" in this Q & A

It's all about the People. Processes can be trained. Process improvement can be worked out. It's easy to train people to do value mapping - but it's difficult to train someone to deliver a vision and to be responsive to people. That takes a lot more time.  

Choosing the right metrics to ensure service excellence

Choosing the right metrics to ensure service excellence

Ken Newton, Director of Service Delivery, NASA, shared this presentation about using metrics to drive accountability and increase transparency. Ken goes into great detail about NASA's performance management strategies and shares specific shared services case studies.
A case for shared services

A case for shared services

The Director of Shared Services at Dartmouth College shared this presentation about Darmouth's finance shared services project, how to evaluate shared services success and making the case for future expansion.
Shared services governance at Emory

Shared services governance at Emory

Kathleen Bienkowski, an AVP at Emory University, discussed shared services governance at last year's Summit. She gave an overview of the Research Administration Shared Services Center and then dove into the ins and outs of shared services governance including how to select a team and allocate responsibilities.
Part Two: Perspectives on shared services in the public sector

Part Two: Perspectives on shared services in the public sector

With budget cuts looming and civilian expectations on the rise, more and more public sector organizations are considering shared services models. In advanced of the Summit, we worked with Chazey Partners to create this roundtable report on the benefits and challenges of shared services in the public sector. The report features the insight of leaders from Horizon Health Network, Berkeley Lab, and the University of California.
Top Speaker Presentations from 2016

Top Speaker Presentations from 2016

At the last Shared Services & Process Improvement for Higher Education & Government, our distinguished speaker faculty presented about topics critical to the field, such as the various shared services models, developing a front-of-house customer service, information technology strategic road maps to improved services, and much more.

Top 5 Public Sector Trends in Shared Services

Top 5 Public Sector Trends in Shared Services

While not unexpected, many of the folks who converged at SSON’s 2016 Public Sector event talked about the pressure they are under to drive more value with fewer resources. The limited budget that so many support functions are laboring under has brought Shared Services, as a delivery model, to the top of many lists.
Past Attendee Snapshot

Past Attendee Snapshot

Find out who attended the 2016 Shared Services and Process Improvement for Higher Education and Government event to get a better feel for who you will meet at learn from this fall.
Higher Education Shared Services Brand Development Roadmap

Higher Education Shared Services Brand Development Roadmap

A strong shared services brand can create energy and establish the value of shared services in the eyes of customers as well as leadership teams. In this infographic, we've broken down the steps you need to take in order to develop a compelling shared services brand that drives adoption, cultural change and stakeholder buy-in. All the while, keeping in mind the unique challenges that higher education SSO leaders face such as limited budgets, extreme resistance to change and legacy IT systems.
Paul Bartley of HHS's Program Support Center: A Leader with a Vision

Paul Bartley of HHS's Program Support Center: A Leader with a Vision

The U.S. Department of Health and Human Services Program Support Center (PSC) provides over 40 products and services on a competitive, fee-for-service basis for HHS, as well as approximately 14 other executive departments and 20 independent Federal Agencies. PSC works to provide the essential functions needed to keep government agencies operating – doing everything from managing Federal employee health clinics to delivering mail; from digital archiving to negotiating contracts; and from financial reporting to storing and distributing medical supplies.
Shared Services in the Government Sector: Business Case 101

Shared Services in the Government Sector: Business Case 101

One of the toughest challenges you will face in implementing shared services is getting the green light. And there is nothing like advice from someone who's already gone through that to give you a head start. We asked Paul Bartley, previous SSON Thought Leader of the Year, and up until earlier this year Director of Shared Services [Program Support Center] at the US Department of Health and Human Services, for tips. Paul knows what he's talking about. The implementation of shared services across the US Federal Government has been a slow process. And yet, his group can point to multiple successes. He emphasizes the need to showcase benefits, and offers five tips to shore up your business case.
Podcast with Kathleen Bienkowski: Shared Services at Emory University

Podcast with Kathleen Bienkowski: Shared Services at Emory University

Recorded at SSOW Kathleen Bienkowski joins us and shares that she feels that her psych background has done her a world of good in simply relating to people in shared services. To that end, Kathleen says that in leadership, having a high EQ is one of the most important things. And that high EQ serves any leader well in the first moment of managing an employee- the hiring process. Obviously, there’s an advantage in knowing what you’re getting. Kathleen began her career in staffing so she provides her thoughts on what to look for, her thoughts on red flags and the entire hiring process in general. This all led of course to Kathleen being identified as a perfect shared services executive.
Government Tool Kit

Government Tool Kit

Find out how 3 shared services leaders from Nasa, DOC and the VA are leveraging shared services and disruptive technologies such as RPA to increase efficiency, reduce administrative burden and re-direct focus to mission-critical priorities.
Government Shared Services in the News

Government Shared Services in the News

With all the talk these days about how shared services has the potential to dramatically transform the government sector on both the federal and local levels, we at SSON thought we’d aggregate some of the most relevant and compelling articles in one convenient location. To view the article, please click on the title below: