Additional Content Download
Check out all of the information you need for this year's summit in one simple packet! Download it here!
Download our Insights from our Past Presenters! The experts who spoke at the previous Shared Services & Process Improvement for Higher Education and Government Summit had a wealth of insight to offer. Read what they had to say!
Although Tom Andriola is the University of California's Chief Information Officer and Vice President responsible for all aspects of technology at the university, his experts spans the private sector as well. In this exclusive interview, Andriola describes the ways the two sectors can learn from each other while also sharing what he do differently if he had the chances to start the journey again.
Despite government-initiated proposals to improve affordability and accessibility of higher education, many institutions struggle to upend deeply rooted processes that prevent cost savings and efficiency. Stephanie speaks to this issue in this informative interview!
It's all about the People. Processes can be trained. Process improvement can be worked out. It's easy to train people to do value mapping - but it's difficult to train someone to deliver a vision and to be responsive to people. That takes a lot more time.
At the last Shared Services & Process Improvement for Higher Education & Government, our distinguished speaker faculty presented about topics critical to the field, such as the various shared services models, developing a front-of-house customer service, information technology strategic road maps to improved services, and much more.