Pam Gabel discusses "People over Processes is Key to Shared Services' Success" in this Q & A

Pam Gabel discusses "People over Processes is Key to Shared Services' Success" in this Q & A

It's all about the People. Processes can be trained. Process improvement can be worked out. It's easy to train people to do value mapping - but it's difficult to train someone to deliver a vision and to be responsive to people. That takes a lot more time.  


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