Main Conference Day 1: November 30

7:45 AM - 9:30 AM Workshop A: Effective Change Management Initiatives Designed to Ensure Smooth Program Adoption, Implementation, and Continued Success


Sponsored by: Chazey Partners

9:45 AM - 10:30 AM OPENING KEYNOTE: Continuity Through Change—Strategies for Shepherding Shared Services Through Successive Administrations

10:30 AM - 11:15 AM Shared Services Delivery: Trends, Digital Disruptors, and Organizational Enablers

11:15 AM - 12:15 PM Technology Demonstration Drive

12:15 PM - 1:15 PM CLINIC A: Shared Services Governance Framework

12:15 PM - 1:15 PM CLINIC B: Developing an Outsourcing Roadmap & Adoption Strategy

Higher Ed Track

2:15 PM - 3:00 PM Develop a Compelling "Voice" for Your Shared Services Initiatives

Higher Ed Track

3:00 PM - 3:45 PM Take a Closer Look at Your SSC's Transcript: KPIs to Differentiate Between the A's and the D's

Government Track

2:15 PM - 3:00 PM CASE STUDY: NASA's Automation Efforts

Government Track

3:00 PM - 3:45 PM Metrics that Matter: How to Drive Ever Greater Transparency in Federal Shared Services

4:15 PM - 5:45 PM Interactive Discussions Groups

I. Creating a Data-Driven Approach to Continuous Improvement
II. How to be Service Savvy—Tools to Accurately Gauge the Impact of Your Services
III. Alternatives to “Lift and Shift”
IV. Centralized or Function-Specific SSOs: How Do They Compare?