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MAIN CONFERENCE: DAY TWO

07:00 AM - 07:15 AM REGISTRATION FOR WORKSHOP B

07:15 AM - 08:45 AM WORKSHOP B: HOW TO ESTABLISH, IMPLEMENT & MANAGE EFFECTIVE GOVERNANCE INITIATIVES TO ENSURE PROGRAM SUCCESS

08:45 AM - 09:30 AM REGISTRATION FOR DAY 2 & NETWORKING BREAKFAST

09:30 AM - 09:45 AM CHAIRPERSON’S RECAP


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James Bates

Chief Information Officer, Director of Enterprise Technology Services
State of Alaska
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Everett Ross (tentative)

Director
Ohio Shared Services, Office of Budget and Management, State of Ohio
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Seth B. Fargen

Deputy Director, Coast Guard Finance Center
U.S. Coast Guard

10:30 AM - 11:15 AM CASE STUDY: HOW TO DEVELOP A FRONTOF- HOUSE SS CUSTOMER SERVICE DEPARTMENT DESIGNED TO IMPROVE PROGRAM INTEGRITY & QUALITY

Melissa Long Shuter, Executive Director of Business Operations, University of Louisville

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Melissa Long Shuter

Executive Director of Business Operations
University of Louisville

11:15 AM - 12:00 PM MORNING NETWORKING BREAK & DEMO DRIVE RAFFLE WINNERS ANNOUNCED


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Shelley Prosise

Administrator Administrative Business Center (ABC) School of Medicine
University of Washington
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Thomas M. Muir

Deputy Under Secretary for Management
U.S. Department of Veterans Affairs
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Lee Smith

Associate Vice President, Performance Improvement & Business Analytics
University of Louisville

1:00 PM - 2:00 PM NETWORKING LUNCH BREAK

HIGHER EDUCATION

2:00 PM - 2:45 PM IT FOCUS: HOW TO DEVELOP AN IT ROADMAP THAT OFFERS IMPROVED SERVICES, EFFICIENCIES & GROWTH TO YOUR SSC

Sasi Pillay, Vice President & Chief Information Officer, Washington State University

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Sasi Pillay

Vice President & Chief Information Officer
Washington State University

2:00 PM - 2:45 PM IT FOCUS: INTEGRATING CLOUD TO REDUCE COSTS AND INCREASE EFFICIENCIES & TRANSPARENCY

2:45 PM - 3:15 PM PANEL DISCUSSION: EFFECTIVE METHODS TO TROUBLESHOOT COMPROMISED CHANGE MANAGEMENT PROGRAMS

Joanne Bentley, Director, Faculty Research Management Services, Yale University

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Joanne Bentley

Director, Faculty Research Management Services
Yale University

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Stig Lanesskog

Chief Executive Officer
Claremont University Consortium
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Tim Rund

Board Member
Shared Services Leadership Collation
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Sasi Pillay

Vice President & Chief Information Officer
Washington State University
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Chris Coppenbarger

Program Management Officer, Grants Management Line of Business, OCFO
U.S. Department of Agriculture
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Jd Walter

Director, Customer Relationship Management
Program Support Center

4:00 PM - 4:15 PM CLOSE OF CONFERENCE---SEE YOU NEXT YEAR!