November 13 - 15, 2017|
Washington, DC

Media Center

Take a closer look

Whether you are in the process of implementing or expanding your shared services model, the conference will allow you to address the challenges, identify the opportunities, and provide perspective on the implementation and expansion solutions within the public sector, to remain on the cutting edge of today's highly competitive, cost-sensitive, process-efficiency-driven marketplace.

Take a look at the agenda for more information about the 9th annual summit. 


Where are YOU on the Shared Services Maturity Roadmap?

Download this great checklist from our SSON!  

A Journey Through Higher Educations' Shared Services

Higher Education displays great examples of shared services and the way they cohesively work together both on and off campus.  Download this infographic to see a collection of a few institutions and the way they implement shared services daily.

A Timeline - Government Sectors and their Shared Service Programs

Each government sector has its own shared services.  This timeline shows when and how they secured their efficient shared services program in order to improve their departments.  


Dave Mader's Update on Shared Services from last year's summit

Dave Mader presented a great perspective on the update of Shared Services during last year's summit.  Download his presentation here.  

Jim Bates Evaluated Technologies for Shared Services

Jim Bates gave a great presentation on technology for shared services at last year's summit, download the PowerPoint here.  

Shelley Prosise presents a case study from The University of Washington

Shelley Prosise presented a case study at last year's summit from The University of Washington about their past shared service experience and what is coming down the pipeline in the future! 

Presentation by Pam Gabel of The University of Michigan

Pam Gabel, the Executive Director of Shared Services Center for the University of Michigan shares her presentation from the last summit on how her organization is dealing with shared services.  Download it here!

Teresa Ramsey, Acting Director, Pegasys Office of the Chief Financial Officer - USDA presentation on shared services

Check out Teresa's presentation from the past summit about how she uses shared services at the USDA.  Download it here!

Exclusive Presentations

8 trending topics from our top experts

Chazey Partners recaps the Top 8 Trending Topics discussed at the Shared Services for Public Sector Summit. Chazey looks at the lessons shared by the expert speakers and how shared services is generally helping the public sector persevere.

Exclusive Content

Insights from our Past Presenters

Download our Insights from our Past Presenters!  The experts who spoke at the previous Shared Services & Process Improvement for Higher Education and Government Summit had a wealth of insight to offer. Read what they had to say!

Sponsorship Information

Sponsorship Prospectus 2016

For more information on the who you can expect to meet & network with, the various sponsorship opportunities and more download the Sponsorship Prospectus.

If you prefer to receive a copy via email contact Dionne.Mariavaz@iqpc.com or call 1-646-378-6022

Fast Track Your Attendance

Top 5 Reasons to Attend

Need some convincing? Take a look at the at the top 5 reasons why you can't afford to miss this event!

Convince Your Boss Letter

Need help convincing your boss to have the day off?  Check out our "Convince your Boss Letter" for additional assistance.  

Past Attendee SnapShot

Interested in attending this year's event, check out last year's attendee list!

Registration Form

Speed up your attendance! Complete this registration form and email to Maricarmen.Gonzales@iqpc.com for easy registering.

Registration Packet

Check out all of the information you need for this year's summit in one simple packet!  Download it here!


How much can you save with world-class performance?

Our partners at The Hackett Group created this infographic highlighting areas where Higher Eduation & Public Sector organizations can reap performance benefits. See how you compare to world-class organization.


10 obstacles to public sector shared services and how to overcome them

If you think that shared services problems are basically the same across industries – meaning you have demanding clients to serve, you need to drive down transactional costs, and you struggle to bring services into scope as clients put up a fight – you’re partly right, but, in the case of Public Sector Shared Services – you’re also terribly wrong. Here are 10 suggestions on how to chip away at the biggest Government & Higher Education obstacles.

Public sector concerns: Employee elimination

Whether you are considering a new implementation or improving an existing shared services organization, a robust business case is always required. Economic pressures are felt within the public sector as much as anywhere else in the economy. Only a cursory glance at the headlines will tell you the story -- and if you're not convinced, do a search for "college tuition" and "occupy Wall Street" to see that revenue is drying up faster than paint. Courtesy of SSON

US Healthcare reform's impact on shared services

While the success of Obamacare is still yet to be determined, it is obvious that the intent is historically significant and will have a radical impact throughout the healthcare sector and beyond. This potential impact has substantial implications for the shared services and outsourcing space both within healthcare and, longer-term, across every other sector, by virtue of the changes reform would precipitate in a range of areas including insurance provision and the nature of employee contributions and benefits. Courtesy of SSON

Despite some setbacks, public service shared services remains in vogue

The public sector has long been a prime market for Shared Services, and we’ve seen institutions in Canada, the UK and Australia leading the way, with the U.S. also showing signs  of adopting this model to drive cost savings and better “service per dollar spent.” This spring, a spate of encouraging news continued to bolster Shared Services in the public sector.

5 tips for a supercharged procurement process

Today's governments have signed up to various treaties to stimulate trade in the knowledge it will generate wealth for all and underpin civic society. World Trade agreements are not just in place to ensure a level playing field; they are also there to stimulate innovation, the creation of small businesses, and a healthy market. Courtesy of SSON.

Public sector shared services: U.S. vs. Canada

Chazey Partners’ Chas Moore, Managing Director Canada & Grant Farrell, Managing Directors US, share insights about shared services development in both of these countries. While Canada has historically led the way in shared services adoption, the U.S. is beginning to play catch up, both within the U.S. government and other public service organizations. In this article, Chas and Grant discuss case studies, keys to success, and the future outlook. 

10 mistakes made when starting shared services

Take a look at the advice from experts across the shared services and outsourcing space on the most common errors organizations make when creating a shared services organization. Recognize any? Let’s hope not…


Insights from Emory, DHHS and NASA

Three speakers share their unique perspectives:

  • Paul Bartley, Director of Shared Services and Deputy Assistant Secretary at the Department of Health & Human Services, discusses new technologies.
  • Kathleen Bienkowski, AVP of Research Administration at Emory University, discusses metrics that matter.
  • Ken Newton, Director of Service Delivery, NASA Shared Services Center, discusses dealing with transition.

Part One: Perspectives on shared services in the public sector

With budget cuts looming and civilian expectations on the rise, more and more public sector organizations are considering shared services models. In advanced of the Summit, we created this report that features the insight of leaders from NASA, Cal Berkeley Lab, the University of California, Horizon Health Network and Chazey Partners. 

Effective change leadership: Garnering and sustaining executive

Ken Newton, Director of Service Delivery Directorate at NASA Shared Services Center, talks about how the NSSC performs a variety of transactional and administrative activities in five lines of business.

Say hello to the experts ...

SSON's 8th Shared Services & Process Improvement for Higher Education and Government Summit will provide expert insight and perspective on the implementation and expansion solutions within the public sector and higher education. This is who you’ll hear from …

Yale University's strategy for successful faculty buy-in

Despite the obvious process improvements and efficiencies afforded by a shared services model, many institutions struggle to upend deeply-rooted processes that prevent cost-savings and efficiencies. Stephanie Avallone, Director, Strategy & Quality Management at Yale Shared Services, walks us through the university's strategy, implementation and continual improvements in this exclusive interview. 

Shared Services in Higher Education an interview with Tom Andriola

Although Tom Andriola is the University of California's Chief Information Officer and Vice President responsible for all aspects of technology at the university, his experts spans the private sector as well. In this exclusive interview, Andriola describes the ways the two sectors can learn from each other while also sharing what he do differently if he had the chances to start the journey again.  

Yale University's strategy to successful faculty buy-in - an interview with Stephanie Avallone

Despite government-initiated proposals to improve affordability and accessibility of higher education, many institutions struggle to upend deeply rooted processes that prevent cost savings and efficiency. Stephanie speaks to this issue in this informative interview!

Pam Gabel discusses "People over Processes is Key to Shared Services' Success" in this Q & A

It's all about the People. Processes can be trained. Process improvement can be worked out. It's easy to train people to do value mapping - but it's difficult to train someone to deliver a vision and to be responsive to people. That takes a lot more time.  


Choosing the right metrics to ensure service excellence

Ken Newton, Director of Service Delivery, NASA, shared this presentation about using metrics to drive accountability and increase transparency. Ken goes into great detail about NASA's performance management strategies and shares specific shared services case studies.

A case for shared services

The Director of Shared Services at Dartmouth College shared this presentation about Darmouth's finance shared services project, how to evaluate shared services success and making the case for future expansion.

Shared services governance at Emory

Kathleen Bienkowski, an AVP at Emory University, discussed shared services governance at last year's Summit. She gave an overview of the Research Administration Shared Services Center and then dove into the ins and outs of shared services governance including how to select a team and allocate responsibilities.


Ranking universities by shared services maturity

Download this piece to see which universities are further along in their shared services implementation journeys.

Shared services governance: The secret sauce for success

Chuck Robinson from the City of Charlotte, discusses the city's three phases of entrance into shared services: Launch, Implementation and Improve and Grow. Hints include establish a governance model, build and implement key systems and stabilize and monitor the growth. 

Business process reengineering in shared services

Detailed in this past presentation by Jeffrey Bertany, Project Director, at the University of California's Office of the President, is the business case for shared services centers. Included are the economic pressures and the business service realities such as manual processes, unclear roles and inconsistent interpretations.